Welcome to Catch And Reel’s FAQ section! We’ve compiled answers to the most common questions from our global community of passionate anglers. Whether you’re a tournament fisherman or a weekend hobbyist, find the information you need below.
Shipping & Delivery
Q: How long does shipping take to my location?
A: We offer two shipping options:
– Standard Shipping ($12.95): 10-15 days after dispatch via DHL/FedEx
– Free Shipping (orders $50+): 15-25 days after dispatch via EMS
All orders are processed within 1-2 business days from our Manchester warehouse.
– Standard Shipping ($12.95): 10-15 days after dispatch via DHL/FedEx
– Free Shipping (orders $50+): 15-25 days after dispatch via EMS
All orders are processed within 1-2 business days from our Manchester warehouse.
Q: Do you ship to my country?
A: We ship worldwide except some remote areas and parts of Asia. Our checkout system will automatically notify you if we can’t deliver to your location.
Q: How are fishing rods and reels packaged for shipping?
A: We pack with angler-level care: Daiwa rods in specialty boxes, reels in custom foam protection, and all terminal tackle securely sealed. Your gear arrives in tournament-ready condition.
Products & Orders
Q: What types of fishing equipment do you specialize in?
A: We carry premium gear for all fishing styles:
– Big game combos
– Boat rods (overhead & spinning)
– Daiwa rods & reels
– Deep water/electric combos
– Terminal tackle (hooks, rigs, braid lines)
– Fishing apparel and accessories
– Big game combos
– Boat rods (overhead & spinning)
– Daiwa rods & reels
– Deep water/electric combos
– Terminal tackle (hooks, rigs, braid lines)
– Fishing apparel and accessories
Q: When should I order before my fishing trip?
A: Pro anglers recommend:
– Allow 3+ weeks for free shipping
– Allow 2 weeks for standard shipping
During peak seasons, consider ordering earlier as demand increases.
– Allow 3+ weeks for free shipping
– Allow 2 weeks for standard shipping
During peak seasons, consider ordering earlier as demand increases.
Returns & Exchanges
Q: What’s your return policy?
A: We offer a 15-day no-hassle return policy from delivery date. Contact [email protected] to initiate returns. Items must be in original condition with packaging.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Payments & Accounts
Q: What payment methods do you accept?
A: We accept:
– Visa, MasterCard, JCB
– PayPal for fast checkout
– Visa, MasterCard, JCB
– PayPal for fast checkout
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption for all transactions and never store full payment details on our servers.
Customer Support
Q: How can I contact your fishing experts?
A: Our Manchester-based team is available via:
– Email: [email protected]
– Physical address: 81 Lyness Street, Manchester, US 06040
We typically respond within 24 business hours.
– Email: [email protected]
– Physical address: 81 Lyness Street, Manchester, US 06040
We typically respond within 24 business hours.
Q: Do you offer advice on gear selection?
A: Yes! Our staff are experienced anglers who can recommend equipment based on your target species, fishing style, and location. Include these details when you contact us.
Still have questions? The Catch And Reel team is ready to help you gear up for your next fishing adventure. Contact us anytime at [email protected] or shop our premium selection now!